At NexTech, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how NexTech collects, uses, stores and discloses personal information when you visit our website, create an account, purchase products, contact our customer support team or otherwise interact with us.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply to NexTech, we handle personal information in accordance with those requirements. Australian organisations covered by the Privacy Act are generally required to maintain a clearly expressed and up-to-date privacy policy explaining their personal-information practices.

1. Information We Collect

Depending on how you interact with NexTech, we may collect information including:

  • Your name
  • Email address
  • Telephone number
  • Billing and delivery address
  • Account username and login information
  • Order and purchase history
  • Products viewed or added to your cart
  • Payment and transaction information
  • Communications you send to us
  • Returns, refunds and warranty information
  • IP address
  • Browser and device information
  • Website activity and usage information
  • Marketing preferences

We only collect information that is reasonably necessary for operating our business, providing our services and fulfilling customer orders.

2. How We Collect Personal Information

We may collect information directly from you when you:

  • Create a NexTech account
  • Place an online order
  • Complete a contact form
  • Subscribe to our newsletter
  • Contact customer support
  • Request a return or refund
  • Participate in a promotion or competition
  • Leave a product review
  • Communicate with us through email, telephone or social media

We may also automatically collect certain technical information when you browse our website through cookies and similar technologies.

In some circumstances, information may also be received from third parties such as payment providers, delivery companies, fraud-prevention services or service providers involved in completing your order.

3. How We Use Your Information

NexTech may use personal information to:

  • Process and fulfil orders
  • Arrange delivery of purchased products
  • Process payments
  • Create and manage customer accounts
  • Send order confirmations and delivery updates
  • Provide customer support
  • Handle returns, refunds and warranty claims
  • Respond to questions and enquiries
  • Improve our website and services
  • Maintain website security
  • Prevent fraud and unauthorised transactions
  • Analyse website performance and customer behaviour
  • Recommend relevant products
  • Send marketing communications where permitted
  • Comply with legal and regulatory requirements

We will not use personal information for unrelated purposes unless permitted or required by law or, where appropriate, with your consent.

4. Payment Information

When you purchase products through NexTech, your payment may be processed by a third-party payment provider such as a bank, credit card processor, PayPal, Stripe, Afterpay or another payment service offered on our website.

Depending on the payment method used, NexTech may not receive or store your complete credit or debit card details. Payment providers process payment information according to their own privacy policies, security practices and terms.

You should review the privacy policy of the payment provider you choose when making a purchase.

5. Cookies and Website Analytics

NexTech may use cookies, pixels and similar technologies to operate and improve our website.

Cookies may be used to:

  • Keep products in your shopping cart
  • Remember account preferences
  • Keep users signed in
  • Understand how visitors use our website
  • Measure website traffic
  • Improve website performance
  • Detect suspicious activity
  • Measure advertising effectiveness
  • Provide more relevant advertising

You can change your browser settings to block or delete cookies. However, disabling certain cookies may prevent some website functions, including shopping-cart or account features, from working correctly.

6. Analytics and Advertising Services

We may use third-party services such as Google Analytics, Google Ads, Meta advertising tools or similar services to understand website usage and improve our marketing.

These providers may collect information about your device and interaction with our website using cookies or similar technologies.

Where required, we provide appropriate choices or consent mechanisms for these technologies.

7. Email Marketing

If you subscribe to NexTech promotional communications, we may send you information about:

  • New products
  • Special offers
  • Discounts
  • Promotions
  • Technology news
  • Product recommendations

You can unsubscribe from marketing emails at any time by clicking the Unsubscribe link included in the email.

Even if you unsubscribe from promotional marketing, we may still send important transactional communications concerning an order, payment, return, warranty claim or your account.

8. Disclosure of Personal Information

NexTech may disclose personal information to trusted third parties when reasonably necessary to operate our business.

These may include:

  • Payment processors
  • Banks and financial institutions
  • Delivery and courier companies
  • Hosting providers
  • Cloud service providers
  • Website and IT service providers
  • Email communication providers
  • Analytics providers
  • Marketing platforms
  • Accountants and professional advisers
  • Fraud-prevention and security providers
  • Government or regulatory authorities where legally required

We do not sell personal information to third parties for them to independently market their products to you.

9. Overseas Service Providers

Some technology, cloud, payment, analytics or other service providers used by NexTech may operate servers or process information outside Australia.

Where personal information is disclosed overseas and Australian privacy law applies, NexTech will take reasonable steps required by applicable law in relation to those disclosures.

APP privacy policies should disclose whether personal information is likely to be provided to overseas recipients and, where practicable, identify relevant countries.

Before publishing: If you know that your hosting, email, analytics, payment or other providers process customer information in specific overseas countries, list those countries here.

10. Protecting Your Information

NexTech takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Measures may include:

  • Secure website connections
  • Password protection
  • Access controls
  • Website and server security measures
  • Secure payment processing
  • Regular software updates
  • Security monitoring
  • Limiting employee or contractor access to information where appropriate

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business, accounting, tax, warranty, dispute-resolution or legal purposes.

When information is no longer required, we may securely delete, destroy or de-identify it where appropriate.

12. Accessing or Correcting Your Information

You may contact NexTech if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Australian Privacy Principles provide rights relating to access and correction of personal information for individuals dealing with covered entities.

To make a request, contact us using the information at the end of this policy.

We may need to verify your identity before providing access to personal information.

13. Customer Accounts

If you create a NexTech account, you are responsible for keeping your login credentials confidential.

Please contact us promptly if you believe your account has been accessed without your permission.

You may also contact us if you would like assistance updating or closing your account, subject to any information we are legally or reasonably required to retain.

14. Links to Other Websites

Our website may contain links to websites operated by other organisations.

NexTech is not responsible for the privacy practices or content of independent third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

15. Children’s Privacy

NexTech’s online store is intended for general consumers and is not specifically designed to knowingly collect personal information from children.

If you believe a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the situation and take appropriate action.

16. Privacy Complaints

If you believe NexTech has mishandled your personal information, please contact us with details of your concern.

We will review your complaint and aim to respond within a reasonable period.

If Australian privacy legislation applies and you are dissatisfied with how an eligible privacy complaint has been handled, you may also have the option to contact the Office of the Australian Information Commissioner (OAIC).

The APP framework requires covered entities to explain how privacy complaints can be made and how they will be handled.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business operations
  • Website functionality
  • Technology
  • Service providers
  • Legal requirements
  • Privacy practices

The latest version will be published on the NexTech website with an updated Last Updated date.

We encourage customers to review this page periodically.